TERMS & CONDITIONS
Please ensure you have read and understood these Terms and Conditions before booking your course. By attending a class you are deemed to have read, understood and accepted them.
Contract of Sale
Completion of the booking process and acceptance of our terms and conditions forms your contract with Crown Works Pottery.
Payment of the full course fees must be made in advance and should be made at the time of placing a booking. It is not possible to attend a course unless payment has been received.
Cancellations must be made in writing by email
For courses and workshops we can only provide a refund (minus a 10% admin fee) for cancellations made more than 21 days before the start date. For cancellations less than 21 days before the course or workshop there will be no refunds or transfers.
All clients are asked to agree to our terms and conditions upon booking a course or workshop
If a course or workshop is cancelled you will be offered a full a cash refund.
Once you have committed to a course or workshop, we recommend that you attend the scheduled number of sessions to get the most out of the programme. If the participant fails to attend all or any part of the course the full course fees are payable and we do not offer full or partial course date transfers.
A substitute delegate may be named at any time before the course at no additional cost.
Requests to transfer to an alternative course or date must be made in writing by email.
Transfers may be made up to 28 days before the course start date and will incur no additional fee. However, transfers are subject to availability and we have no obligation to ensure suitable alternatives are available.
A booking can only be transferred on one occasion. Requests for subsequent transfers will be treated as cancellations.
We reserve the right to change the timing, date or instructor of the course in order to provide a high quality service or where it is necessary for reasons beyond our control.
Crown Works Pottery reserves the right to cancel a course up to and including the date of the course if insufficient bookings have been received and will strive to give as much notice of this as possible.
Individuals booked onto a cancelled course will be given the option of a full refund or of rescheduling to a future course date if available. Crown Works Pottery will not be liable for any losses or expenses arising from amendments to the course or cancellations.
It is to the discretion of the tutor to not accept a late arrival to a course if it is potentially detrimental to fellow students. This will be treated as a late cancellation.
Health and Safety
Crown Works Pottery takes a diligent approach to health and safety for the sake of all staff and users. Students are agreeing to abide by the guidelines of our Health & Safety instructed by tutors. Repeated failure to do so will result in immediate termination of course without refund.
Technical issues and breakages
Experienced and trained staff only will handle and fire your ceramic work. However, by the nature of ceramics there is always a risk of technical failure for which we cannot be held responsible.
Ceramics is an expensive process and we try hard to keep the costs down. We price the classes based on an estimated output. We do not like to cap peoples creativity, but we have very limited shelf and kiln space.
You will be asked to select your preferred pieces for firing, glazing etc if you exceed the number of items specified by your tutor or described in each classes information page on our website. All other items will be recycled by the studio.
Collection of Works
You will be emailed when your pieces are ready for collection, usually this is within three weeks after the last date of your course, but this can take longer depending on our kiln firing scheduling.
We recommend you collect your finished work as soon as possible once you have received the pickup instructions via email to help keep our storage area clear, therefore avoiding damage.
If finished ceramic work is not collected within 3 months of the end of the course we will sadly have to dispose of it.
Any personal information you give to us will be processed in accordance with the Data Protection Act 1998. We will use the information to process your booking, to provide the course and to inform you about similar courses which we provide, unless you tell us that you do not want to receive this information. Any personal data you provide may be held on computer files.
Applicable Law and Jurisdiction
These terms and conditions are governed by and construed in accordance with English law and any dispute arising out of or in connection with them shall be settled by the English courts.